Saudienaya Case Study

Client Overview

Designed to meet the individual as well as business needs across various industries, Saudi Enaya is one of the leading providers of insurance. It specializes in providing health insurance at an affordable cost.

Saudi Eanaya is a publicly listed company to delivers world-class health insurance products to promote the well-being of members. With a commitment to excellence and innovation, Saudi Eanaya leverages advanced technology to provide comprehensive healthcare coverage tailored to diverse customer needs. The company strives to enhance accessibility to quality medical services while ensuring financial protection and peace of mind for individuals and families across the Kingdom.

Industry

Insurance

Company size

500+

Region

GCC

Target customers

Working professionals seeking personal health coverage
Families looking for comprehensive medical protection

Business Situation

Business Challenges

Insurance providers struggle with customer retention and engagement in a highly competitive market. Traditional methods fail to deliver personalized experiences, resulting in policy cancellations and reduced customer lifetime value.

Technical Challenges

Legacy systems and outdated infrastructure hinder seamless integration with modern digital platforms, creating data silos across departments. Insurance companies face difficulties in processing vast amounts of customer data efficiently, leading to slow response times and inaccurate risk assessments.

Operational Challenges

Manual claim processing and policy management consume excessive time and resources, leading to operational inefficiencies and increased administrative costs. service quality. The lack of automated workflows and standardized processes creates inconsistencies in service delivery.

Why was TechGropse their choice?

Saudi Enaya wanted a dedicated app having AI features, and their operations team, under the guidance of the COO, researched the market to find a reliable tech partner. After rigorous research, they selected TechGropse and evaluated their past performance with clients.

Business Solution We Provided

The implementation of cutting-edge technology and an agile development methodology enabled Saudi Enaya to build a robust mobile application with comprehensive AI features through TechGropse 's expert support. The solution was meticulously crafted to align with specific business requirements and address the unique challenges faced by the insurance industry. The strategic process that TechGropse employed to create this innovative health insurance app is as follows.

Discovery & Research
Strategy & Planning

Design & UX Improvements
Technology Choice and Evolution

Testing & QA
Go-Live & Maintenance

Key Features Delivered

AI Chatbot
Policy Benefits
Content Management
Provider Network
Comprehensive coverage
Easy enrollment
Chronic conditions
Preventive care
Second opinion
Case management
24/7 support
Co-payment system

Tech Stack Used

Frontend

React
React Native

Backend

Node.js
AWS (Amazon Web Services)

Database

MySQL
MongoDB
PostgreSQL

Results & Outcomes

78%

increase in customer engagement

65%

reduction in claim processing time

95%

customer satisfaction rate achieved

42%

decrease in operational cost

Saudi Enaya: Insurance Provider App

Saudi Enaya

Saudi Enaya is a renowned insurance service provider in Saudi Arabia. It has been working to provide world-class insurance service to users at an affordable price. Saudi Enaya works with a mission to provide health insurance products to people of Saudi to protect their health and finance.